Program Overview:

The Silver Professional Ground Handling & Passenger Services Diploma (SPD-GH) is an intensive, two-year applied operational program developed under the Echo Operating System (EOS). It qualifies airport passenger service agents, check-in officers, and boarding gate coordinators across 4 training semesters comprising 20 accredited modules aligned with IATA Airport Handling Manual (AHM) standards.

Core Training Pillars & Delivery:

1. Airport Terminal Operations & Passenger Journey: Airport terminal layout, departure and arrival passenger flow, passenger rights, travel documentation verification (passports, visas, TIMATIC), and baggage allowance rules.
2. Departure Control Systems (DCS) & Ticketing: Hands-on training on global airline DCS platforms (Amadeus Altéa DCS / Sabre), check-in formalities, seat allocation, boarding pass printing, and automated baggage tagging.
3. Gate Management & Special Handling: Boarding gate procedures, flight closure protocols, handling passengers with reduced mobility (PRM), unaccompanied minors (UM), and irregular operations (delays, cancellations, denied boarding).
4. Baggage Services & Lost and Found: Baggage tracing workflows, WorldTracer system basics, Property Irregularity Report (PIR) issuance, damaged baggage handling, and customer service excellence.

Accreditation:

Officially accredited and certified by the American Institute for Professional Education (AIPE) in alignment with IATA Airport Handling Manual (AHM) and ICAO passenger facilitation frameworks.